Shipping policy

1. Order Handling Time

After payment has been successfully confirmed, orders will be prepared and processed within 1-3 business days. Processing times do not include weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor the delivery progress.

2. Shipping Availability

secrenia provides shipping services to multiple countries and regions around the world.

During checkout, available shipping options will be automatically displayed according to the delivery address you provide.

3. Shipping Options & Fees

We currently provide the following shipping methods:

Standard Shipping

Shipping Fee: $5.99

Standard Shipping is a cost-effective delivery option designed for customers who are comfortable with a regular delivery timeframe. Orders will be shipped through our standard logistics partners.

Estimated Delivery Time: 15-20 days

Express Shipping

Shipping Fee: $15.99

Express Shipping is a faster delivery option for customers who prefer priority handling and quicker transportation. Orders using this service will receive expedited logistics processing.

Free Standard Shipping Promotion

Customers can enjoy free Standard Shipping when the total product value of an order reaches $40 or more (excluding taxes).

Please note that this offer applies only to Standard Shipping. Express Shipping remains subject to the $15.99 shipping fee.

4. Estimated Delivery Information

Delivery times may vary depending on several factors, including but not limited to:

  • Shipping destination and distance;

  • International customs clearance procedures;

  • Carrier operating conditions;

  • Seasonal increases in shipping volume.

Due to these external factors, we cannot guarantee an exact delivery date. Customers can use the tracking number provided in the shipping confirmation email to check the latest shipment status.

5. International Shipping Notice

For international shipments, customers should be aware of the following:

  • Any import duties, taxes, or customs-related charges are the responsibility of the recipient.

  • Please ensure your shipping address is complete, accurate, and includes a valid contact phone number.

  • Additional fees may apply if a package needs to be reshipped due to incorrect or incomplete address information.

6. Problems With Your Delivery

Please contact our customer service team as soon as possible if you experience any of the following issues:

  • Your package has not arrived within a reasonable period after shipment;

  • Your package arrives damaged during transportation;

  • The items received are different from the products ordered.

For assistance, please email service@secrenia.com and include your order number along with relevant details. Our team will review your request and provide support.

7. Policy Changes

secrenia reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page and will become effective once posted.

By continuing to use our services, you acknowledge and accept the updated policy.

Thank you for shopping with secrenia. We appreciate your trust and look forward to providing you with a smooth shopping experience.